> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentfax.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Screen renters with RentFAX risk intelligence

> Search the RentFAX network by email, phone, license, or name to pull a full risk profile and make confident rental decisions in seconds.

Renter screening in RentFAX gives you a complete picture of any applicant before you hand over the keys. You can look up a renter across the entire cross-operator network and immediately see their risk score, verified identity status, incident history, and any fraud signals — all in one place. The result is a clear eligibility recommendation you can act on right away.

## How to screen a renter

<Steps>
  <Step title="Open the Renters Dashboard">
    Log in at [app.rentfax.io](https://app.rentfax.io) and navigate to the **Renters** section in the left sidebar.
  </Step>

  <Step title="Search for the renter">
    Enter any identifier into the search bar. RentFAX matches on:

    * **Email address**
    * **Phone number**
    * **Driver's license number**
    * **Member ID**
    * **Full name**

    RentFAX checks in priority order: member ID first, then email, phone, license, and name. The first match is returned.
  </Step>

  <Step title="Review the risk profile">
    If a record exists, the renter's full profile loads automatically. You'll see their composite risk score, identity verification level, incident summary, and any active fraud flags.
  </Step>

  <Step title="Check cross-operator history">
    The **Summary** panel shows incidents reported by other operators across the RentFAX network. Pay attention to the **cross-operator flags** count — this tells you how many incidents were filed by organizations other than yours.
  </Step>

  <Step title="Read the eligibility recommendation">
    RentFAX displays an eligibility tier based on the renter's score. Use this as your starting point for a rental decision.
  </Step>
</Steps>

<Note>
  If no record is found, RentFAX returns a recommendation of **APPROVED** with the message "No record found. Renter has no history in the RentFAX network." A missing record means the renter has not been screened or reported before — it is not a negative signal on its own.
</Note>

## Eligibility tiers

RentFAX maps every renter's score to one of four eligibility tiers. These tiers are your primary decision-making guide.

| Score range | Eligibility label        | Recommended action                                   |
| ----------- | ------------------------ | ---------------------------------------------------- |
| ≥ 750       | Eligible                 | Proceed with the rental.                             |
| ≥ 500       | Eligible With Conditions | Review the summary; consider a deposit or co-signer. |
| ≥ 250       | Elevated Risk            | Manual review strongly recommended before approving. |
| \< 250      | Do Not Rent              | Significant history. Decline or escalate internally. |

<Warning>
  Eligibility tiers are a recommendation tool, not a legally binding decision. You are responsible for ensuring your screening process complies with applicable fair housing, consumer protection, and anti-discrimination laws.
</Warning>

## What's included in a renter profile

<CardGroup cols={2}>
  <Card title="Risk score" icon="bar-chart-2">
    A composite score from 100–1000 built from payment history, asset condition, identity verification, and network standing. See [Understanding the RentFAX risk score](/features/risk-score) for a full breakdown.
  </Card>

  <Card title="Identity verification" icon="shield-check">
    Shows whether the renter's identity has been verified and the verification level — either `IDENTITY_VERIFIED` or `UNVERIFIED`.
  </Card>

  <Card title="Incident history" icon="clipboard-list">
    Total number of incidents logged against this renter across all operators, including the date of the most recent incident and any outstanding balance.
  </Card>

  <Card title="Fraud signals" icon="alert-triangle">
    Flags such as duplicate identity detection and shared address flags. A `fraudReported` flag means the renter has been marked by the AI Fraud Detector. See [Detect rental fraud](/features/fraud-detection).
  </Card>
</CardGroup>

## Bulk renter upload via CSV

If you're onboarding an existing portfolio or want to screen multiple renters at once, you can import them in bulk.

1. In the **Renters Dashboard**, click **Import**.
2. Download the CSV template and fill in renter details.
3. Upload the completed file.

RentFAX processes each row and populates risk profiles for any renters it finds in the network. Renters not yet in the network are created as new records in your workspace.

<Tip>
  Export your existing renter list to CSV or PDF at any time from the **Renters Dashboard** using the **Export** button. This is useful for compliance reporting or offline reviews.
</Tip>

## What happens after you search

Every search is logged under the renter's profile. Renters can see which organizations have looked them up through their **Renter Portal**. This is by design — RentFAX is a consent-based, transparent platform.