> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rentfax.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Renter portal: view your RentFAX profile

> Access your RentFAX profile via magic link — no password needed. View your score, identity status, open disputes, active incidents, and who searched you.

Your RentFAX profile is a complete record of your rental history as it appears to operators on the platform. As a renter, you can view every incident on file, see your current RentFAX Score, check who has searched your profile, and file disputes against anything you believe is inaccurate — all from a secure portal that requires no password.

## How renters access the portal

The Renter Portal uses a magic link for access. RentFAX never asks renters to create or remember a password. Instead, a time-limited link is emailed directly to you. Clicking it opens your dashboard instantly.

<Steps>
  <Step title="Receive the magic link email">
    When an operator runs a screening check on your profile — or when you sign up directly — RentFAX sends a magic link to your email address. The link is unique to your session and expires after use.
  </Step>

  <Step title="Click the link to open your dashboard">
    Clicking the link in your email takes you directly to your Renter Portal at `app.rentfax.io`. No password, no account setup.
  </Step>

  <Step title="Review your profile">
    Once inside, you can see your full RentFAX profile: your score, identity verification status, any incidents on file, open disputes, and the list of operators who have searched your name.
  </Step>
</Steps>

<Note>
  Don't have a profile yet? You can create one at [app.rentfax.io/renter/join](https://app.rentfax.io/renter/join).
</Note>

## What your profile shows

Your Renter Portal dashboard surfaces four key pieces of information about your rental standing.

<CardGroup cols={2}>
  <Card title="Identity status" icon="shield-check">
    Shows whether your identity is **Verified** or **Unverified**. Verified renters have confirmed their identity through the RentFAX verification process. Operators can see this status when they screen you.
  </Card>

  <Card title="RentFAX Score" icon="bar-chart-2">
    A composite score from **100 to 1000** reflecting your rental history across the network. Higher is better. The score is calculated from payment compliance, asset condition, contract compliance, and conduct.
  </Card>

  <Card title="Open disputes" icon="scale">
    The count of disputes you have currently filed that are still under review. A dispute of **0** means no active challenges are pending.
  </Card>

  <Card title="Active incidents" icon="clipboard-list">
    The number of incidents logged against your profile by verified operators. You can view the full details of each incident and dispute any entry you believe is inaccurate.
  </Card>
</CardGroup>

### Who searched you

The **Who Searched Me** section lists every operator who ran a RentFAX check on your profile, including the operator's name and the date of the search. This gives you full visibility into who has accessed your rental history.

## The consent-first model

RentFAX does not allow operators to screen a renter without the renter's knowledge. Before any check is run, consent must be established. You will receive notification — typically via your magic link email — any time an operator initiates a screening.

<Note>
  **No anonymous reporting.** Every incident and report in RentFAX is tied to a verified operator account. Operators cannot file reports without a verified identity on the platform. This prevents malicious or fabricated claims from entering your record.
</Note>

## For operators: triggering renter portal access

When you run a screening check on a renter, RentFAX automatically sends that renter a magic link to their Renter Portal. No manual step is required on your end.

If a renter has not yet received their link, or needs a new one, you can resend portal access from the renter's profile in your **Renters Dashboard**. The renter will receive a fresh magic link at the email address on file.

<Info>
  Renter portal access is always tied to the email address associated with the renter's profile. Make sure the email address on the renter record is correct before initiating a check.
</Info>

## What renters can do in the portal

<CardGroup cols={2}>
  <Card title="View all incidents and flags" icon="eye">
    See every record on file — incident type, filing operator, date, and any amounts owed.
  </Card>

  <Card title="File and track disputes" icon="message-square">
    Challenge any record you believe is inaccurate. Submit evidence and track the resolution status in real time.
  </Card>

  <Card title="Download your data" icon="download">
    Export a copy of your full RentFAX profile including reports, disputes, and search history.
  </Card>

  <Card title="Manage your profile settings" icon="settings">
    Update contact information and notification preferences from the Settings tab in your dashboard.
  </Card>
</CardGroup>