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This guide walks you through everything you need to go from a new account to a completed renter risk report. By the end, you’ll have a workspace set up, your team invited, and a real understanding of what a RentFAX risk score means.
1

Create your account

Go to https://app.rentfax.io/signup and sign up with your email and a password. You can also sign in with Google.Once you’ve confirmed your email, you’ll be taken directly to the company setup wizard.
If you already have an account, sign in at https://app.rentfax.io.
2

Complete the company setup wizard

The setup wizard runs once, immediately after your first login. It takes about two minutes to complete.Step 1 — Company infoEnter your company name, business type (sole proprietorship, LLC, corporation, or partnership), business phone, and address. Your company name is how your business appears on reports you file across the RentFAX network, so use your official operating name.Step 2 — What you rent outSelect the type of assets you rent: vehicles, equipment, residential property, commercial property, or other. You’ll also pick your fleet or portfolio size. RentFAX uses this to tailor your dashboard layout and report templates to your industry.Step 3 — Try your first searchThe wizard lets you run a live renter search before your account is fully configured. Enter any renter’s name, email, or phone number to see a sample result from the network. You can skip this step and come back later if you prefer.Once you complete the wizard, you’re taken to your main dashboard.
You can update your company information later in Settings.
3

Invite your team

If other people at your company will use RentFAX — leasing agents, fleet coordinators, compliance staff — add them before you start screening.
  1. Go to Settings → Team
  2. Click Invite member
  3. Enter their email address and assign a role: Admin or Member
  4. Click Send invite
They’ll receive an email with a link to create their own login and join your workspace. See Account setup for a full description of what each role can do.
4

Run your first renter search

From your dashboard, click Renters in the sidebar, then click Search renter.Enter any combination of:
  • Full name
  • Email address
  • Phone number
  • Driver’s license or ID document number
RentFAX searches the network and returns results in under a second. If the renter has a record — whether from your company or any other operator in the network — it appears here.
You can also add renters manually or import them in bulk via CSV from the Renters dashboard.
5

Read the risk score

Every renter search returns a RentFAX Score between 100 and 1000. Higher is better — a score of 800 or above indicates a low-risk renter, while a score below 400 warrants careful review.Below the score, you’ll see:
  • Identity status — whether the renter’s identity was verified or flagged
  • Fraud signals — any duplicate IDs, address anomalies, or pattern matches
  • Incident history — a timeline of incidents reported by any operator in the network
  • AI risk explanation — a plain-language summary of the key signals driving the score
The score and its components are fully transparent to you. Renters can also view their own profile and dispute any entry through the renter portal.
RentFAX provides risk intelligence to support your decisions — it does not make approval or denial decisions for you. You remain responsible for applying your own screening criteria consistently and in compliance with applicable law.
6

Export a report

Once you’ve reviewed a renter’s profile, you can export it for your records.
  1. Open the renter’s profile
  2. Click Export
  3. Choose CSV or PDF
The export includes the risk score, fraud signals, and incident history at the time of the export. PDF exports are formatted for use in your internal files or as documentation in a dispute.
Admins can also view portfolio-wide risk analytics and export aggregated renter data from the Reports tab.

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What’s next

Now that you’ve completed your first screening, here are the most useful things to explore:

Risk score explained

Understand every component of the 100–1000 score and how to interpret it for your rental type.

Fraud detection

Learn how RentFAX identifies duplicate identities, shared addresses, and fraud patterns.

Logging incidents

File incident reports for late payments, damages, and violations so other operators can see them.

Plans and billing

Review report limits, add-ons, and upgrade options for your plan.