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If you see an incident, report, or flag in your RentFAX profile that you believe is wrong, you have the right to dispute it. The dispute process lets you explain the inaccuracy, attach supporting evidence, and request a correction. The operator who filed the record is notified and must review your dispute in their Dispute Queue. Resolution typically happens within days.

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Before you start

You need access to your Renter Portal to file a dispute. If you haven’t received a magic link yet, check your email for a message from RentFAX or create a profile at app.rentfax.io/renter/join.
You can only dispute records that are filed against your own profile. Each dispute is linked to a specific report or incident, so identify the record you want to challenge before you begin.

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How to file a dispute

1

Open your Renter Portal

Click the magic link in your RentFAX email to open your dashboard. If your link has expired, RentFAX can send you a new one — check with the operator who screened you, or use the sign-in option at app.rentfax.io.
2

Go to the Disputes tab

In the left sidebar of your dashboard, click Disputes. This tab shows all disputes you have open, as well as any that have already been resolved. To start a new dispute, you can also navigate from the Reports tab directly.
3

Select the record to dispute

In the Reports tab, find the incident or report you want to challenge. Review the details — the filing operator, incident type, date, and any amounts listed. When you’ve identified the correct record, click the dispute option on that entry.
4

Describe the inaccuracy

In the dispute form, explain clearly what is wrong with the record. Be specific: describe what the record states, what the correct information is, and why you believe the entry is inaccurate. This description goes directly to the operator for review.
5

Submit supporting evidence

Attach any files that support your dispute — documents, photos, receipts, correspondence, or a written timeline of events. Evidence is optional but strongly recommended, as it gives the reviewing operator the context they need to resolve your dispute quickly.
Evidence submission best practices:
  • Include a written timeline of events in your own words, even if you also attach documents
  • Attach receipts, move-out inspection reports, or signed agreements that contradict the record
  • Photos with visible timestamps are especially useful for condition disputes
  • Correspondence (emails, texts) showing communication with the operator can support your position
  • Keep file names descriptive — move-out-inspection-signed.pdf is easier to review than scan0042.pdf
6

Submit your dispute

Click Submit. Your dispute is immediately logged with a status of Under Review and the operator is notified in their Dispute Queue. You will see the dispute appear in your Disputes tab with its current status.

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What happens after you submit

Once you submit a dispute, the process moves to the operator side.

Operator is notified

The operator who filed the original record receives a notification that a dispute has been opened. Your dispute reason and any attached evidence are visible to them in their Dispute Queue.

Operator reviews in Dispute Queue

The operator reviews your dispute, examines the evidence you submitted, and determines whether to clear, uphold, or modify the record. RentFAX provides operators with an AI Draft Assistant to help them prepare a response.

Resolution within days

Dispute resolution is expected within days of submission. You will receive a notification when the operator has made a decision on your dispute.

Outcome reflected in your profile

If the dispute is resolved in your favor, the record is cleared or corrected and your RentFAX Score is updated accordingly. If the dispute is upheld, the original record remains with a note that it was reviewed.

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Dispute statuses

Your dispute will move through the following statuses as it is reviewed:

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Frequently asked questions

Each report or incident can be disputed once per filing. If new evidence becomes available after a dispute is resolved, contact the operator directly through the Messages tab in your Renter Portal.
RentFAX expects operators to resolve disputes within days. If your dispute remains unresolved for an extended period, contact RentFAX support through the Help tab in your portal.
Filing a dispute does not negatively affect your score. Your score is updated only when a dispute is resolved and a record is cleared or corrected.
Yes. Every record in your RentFAX profile is tied to the verified operator who filed it. The operator’s name is visible on each report in your Reports tab.
Disputes are reviewed by the operator who filed the original record, not by RentFAX directly. RentFAX does not adjudicate the factual accuracy of individual records — it provides the process and tools for both parties to reach a resolution.