How renters access the portal
The Renter Portal uses a magic link for access. RentFAX never asks renters to create or remember a password. Instead, a time-limited link is emailed directly to you. Clicking it opens your dashboard instantly.1
Receive the magic link email
When an operator runs a screening check on your profile — or when you sign up directly — RentFAX sends a magic link to your email address. The link is unique to your session and expires after use.
2
Click the link to open your dashboard
Clicking the link in your email takes you directly to your Renter Portal at
app.rentfax.io. No password, no account setup.3
Review your profile
Once inside, you can see your full RentFAX profile: your score, identity verification status, any incidents on file, open disputes, and the list of operators who have searched your name.
Don’t have a profile yet? You can create one at app.rentfax.io/renter/join.
What your profile shows
Your Renter Portal dashboard surfaces four key pieces of information about your rental standing.Identity status
Shows whether your identity is Verified or Unverified. Verified renters have confirmed their identity through the RentFAX verification process. Operators can see this status when they screen you.
RentFAX Score
A composite score from 100 to 1000 reflecting your rental history across the network. Higher is better. The score is calculated from payment compliance, asset condition, contract compliance, and conduct.
Open disputes
The count of disputes you have currently filed that are still under review. A dispute of 0 means no active challenges are pending.
Active incidents
The number of incidents logged against your profile by verified operators. You can view the full details of each incident and dispute any entry you believe is inaccurate.
Who searched you
The Who Searched Me section lists every operator who ran a RentFAX check on your profile, including the operator’s name and the date of the search. This gives you full visibility into who has accessed your rental history.The consent-first model
RentFAX does not allow operators to screen a renter without the renter’s knowledge. Before any check is run, consent must be established. You will receive notification — typically via your magic link email — any time an operator initiates a screening.No anonymous reporting. Every incident and report in RentFAX is tied to a verified operator account. Operators cannot file reports without a verified identity on the platform. This prevents malicious or fabricated claims from entering your record.
For operators: triggering renter portal access
When you run a screening check on a renter, RentFAX automatically sends that renter a magic link to their Renter Portal. No manual step is required on your end. If a renter has not yet received their link, or needs a new one, you can resend portal access from the renter’s profile in your Renters Dashboard. The renter will receive a fresh magic link at the email address on file.Renter portal access is always tied to the email address associated with the renter’s profile. Make sure the email address on the renter record is correct before initiating a check.
What renters can do in the portal
View all incidents and flags
See every record on file — incident type, filing operator, date, and any amounts owed.
File and track disputes
Challenge any record you believe is inaccurate. Submit evidence and track the resolution status in real time.
Download your data
Export a copy of your full RentFAX profile including reports, disputes, and search history.
Manage your profile settings
Update contact information and notification preferences from the Settings tab in your dashboard.